LoveOribel and our subsidiaries worldwide ("LoveOribel" or "we") process personal data to operate our global business, deliver products, provide information (including marketing), and comply with consumer rights regulations.
We primarily collect and process personal data from:
- Customers
- Individuals interested in our products
- Newsletter subscribers
- Website users
- Business professionals
Our Privacy Policy explains how we handle your personal data, the legal basis for processing, and your rights. We comply with all applicable national and international data protection laws, including Singaporean regulations and the EU General Data Protection Regulation (GDPR), where applicable.
Data Controller
LoveOribel, a Singapore-registered company, is the Data Controller responsible for your personal data under applicable regulations.
Personal Data We Collect
Purchases & Service Requests
When you purchase from us or request services, we collect:
- Name and contact information (email, phone, postal address)
- Purchase history, payment details, and order information
- Warranty registrations
- Customer service interactions
Legal basis: Performance of contract and customer service
Data retention: As long as necessary for warranties, legal compliance, and support
Note: Payment data is processed by our secure payment provider.
Online Account
If you create an account on our website, we collect:
- Username, contact details, and IP address
- Optional data (e.g., children’s birthdates for personalized recommendations)
- Cookies to support account functionality
Legal basis: Performance of contract
Data retention: Until account deletion
To delete your account: Contact Us
Website Analytics & Personalization
We collect anonymized data for:
- Website performance tracking
- Personalized content based on browsing behavior
Legal basis: Legitimate interest (enhancing customer experience and marketing)
Marketing (Based on Consent)
If you subscribe to our newsletter, we may collect:
- Name, email address, and purchase history for personalized content
With your consent, we also use:
- Cookies and tracking technologies for personalized advertising
You can withdraw consent anytime via the unsubscribe link in our emails or by managing your cookie preferences.
Cookies
We use cookies to improve your experience:
- Essential cookies – Required for basic site functionality
- Non-essential cookies – Used for analytics and marketing (with your consent)
Manage your cookie preferences at any time via the “Allow or Block Cookies” link on our website.
Additional Data Processing
We may process personal data for:
- Promotions, competitions, and surveys (with specific terms)
- Customer reviews (authenticity checks per EU Omnibus Directive)
- Market research and product development
- Website security and fraud prevention
Legal Compliance & Data Sharing
We may share your data with:
- Tax authorities, law enforcement, or regulatory bodies
- Trusted business partners and service providers under contract
International Data Transfers
We may transfer your personal data outside the EEA using:
- Standard Contractual Clauses (SCCs)
- GDPR Article 49(1)(b) – e.g., where a purchase is made from outside the EEA
Data Security
We implement industry-standard security measures including:
- Data encryption and secure access controls
- Regular privacy and data protection training for employees